PRETTY AC - REFUND & SHIPPING POLICY

Last Updated: August 2026

1. Return Window

Customers may request a return within 30 days of receiving their order. Requests submitted after this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the product must be in good condition and include its original components and packaging whenever reasonably possible.

Products that have been carefully opened or test-fitted may still qualify for return, provided they have not been damaged, modified, permanently installed, or significantly used.

Pretty AC reserves the right to deny a refund for products that show damage, alteration, excessive use, or missing components caused after delivery.

3. Return Process

To initiate a return, contact hello@pretty.ac with your order number, a brief explanation of the reason for the return, and photos of the product if applicable.

Returns sent without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified product defect, shipping damage, or an error made by Pretty AC.

In those cases, Pretty AC will cover the applicable return shipping costs, and the original shipping charge will also be refundable.

For customer-initiated returns unrelated to a defect, shipping damage, or Pretty AC error, original shipping charges are non-refundable.

We recommend using a trackable shipping service for customer-arranged returns, as Pretty AC is not responsible for return packages lost in transit.

5. Shipping Policy

Orders ship from our US warehouse and are typically processed and shipped within 4–6 business days.

Processing times may occasionally vary depending on order volume, holidays, inventory conditions, or other operational circumstances.

Customers will receive tracking information once their order has shipped.

Transit times shown by the carrier are estimates and may be affected by circumstances outside Pretty AC's reasonable control.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment.

Shipping charges associated with customer-provided address errors are non-refundable.

7. Refused Deliveries

If a customer refuses delivery without prior authorization from Pretty AC, reasonable shipping, return shipping, storage, or carrier-related fees incurred as a result may be deducted from the refund amount.

8. Shipping Delays

Pretty AC is not responsible for carrier delays or delivery disruptions caused by weather events, labor disruptions, governmental actions, carrier operational issues, or other circumstances beyond our reasonable control.

Estimated delivery dates provided after shipment are estimates and are not guaranteed.

9. Force Majeure

Pretty AC shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, severe weather, labor disputes, governmental actions, carrier disruptions, supply chain interruptions, or other similar circumstances.

10. Damaged or Defective Items

Claims for damaged or defective items must be submitted within 7 days of delivery.

Please contact hello@pretty.ac with your order number and photographs showing the product, packaging, and visible damage or defect.

Pretty AC will evaluate each claim. When a claim is approved, we will provide an appropriate replacement or refund at no additional shipping cost to the customer.

11. Delivery Confirmation

An order is considered delivered once the carrier's tracking system indicates successful delivery to the shipping address provided by the customer.

If tracking shows delivery but you cannot locate your package, please contact us so we can assist with reviewing the shipment information and available carrier options.

12. Product Representation

Product images, renderings, mockups, and lifestyle photography are intended to represent the product as accurately as reasonably possible.

Minor variations in color, finish, texture, packaging, or appearance may occur due to production processes, materials, lighting, screen settings, or production batches and do not necessarily constitute a product defect.

13. Refunds

Refunds are issued after the returned product has been received and inspected.

Once approved, the refund will be issued to the original payment method.

For customer-initiated returns, original shipping charges are non-refundable.

If the return is due to a verified product defect, shipping damage, or an error made by Pretty AC, applicable original and return shipping costs will be covered by Pretty AC.

Refund processing times may vary depending on the customer's bank or payment provider.

14. Exchanges

We currently do not offer direct exchanges.

Customers wishing to purchase a different design should place a new order and return the original product through the approved return process.

15. Non-Returnable Items

Products that have been permanently installed, modified, altered, damaged after delivery, or show significant signs of use may not be eligible for return.

Limited edition, promotional, clearance, or special production items may have different return conditions when clearly disclosed at the time of purchase.

This does not affect claims involving verified manufacturing defects, shipping damage, or errors made by Pretty AC.

16. Fraud Prevention

Pretty AC reserves the right to cancel, refuse, or hold orders reasonably suspected of fraud, unauthorized transactions, abuse of promotions, or violations of these policies.

17. Chargeback Resolution

We encourage customers to contact Pretty AC Customer Support before initiating a payment dispute or chargeback so we have an opportunity to resolve the issue directly.

Pretty AC reserves the right to provide relevant order records, tracking information, delivery confirmation, customer communications, and supporting documentation to payment processors and financial institutions when responding to disputed transactions.

18. Contact

For questions regarding returns, refunds, shipping, damaged items, or your order, please contact:

hello@pretty.ac