Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the product must be in good, resalable condition and returned with its original packaging and included components.

We understand that you may need to carefully unpack and test-fit your Pretty AC to determine whether it works for your space. Carefully opened or test-fitted products may still be eligible for return, provided they have not been damaged, modified, permanently installed, or show significant signs of use.

To request a return, contact hello@pretty.ac with your order number and reason for the return. If there is an issue with the product, please include photos when applicable.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to a verified product defect, shipping damage, or an error made by Pretty AC, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. Pretty AC cannot be responsible for returned packages lost in transit.

Original shipping charges are non-refundable, except when the return results from a verified product defect, shipping damage, or an error made by Pretty AC.

Shipping

Pretty AC orders ship from our US warehouse.

Orders are typically processed and shipped within 4–6 business days. Once your order ships, you will receive tracking information so you can follow its progress.

Delivery times after shipment may vary depending on the destination and carrier. While we work with our shipping partners to provide reliable delivery, occasional carrier delays may occur outside of our control.

Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Damaged or Defective Items

If your Pretty AC arrives damaged, defective, or different from what you ordered, please contact us at hello@pretty.ac within 7 days of delivery.

Please include your order number and photos of the product, shipping box, shipping label, and any visible damage when applicable.

We'll review the issue and, when approved, arrange an appropriate replacement or refund at no additional shipping cost to you.

Refunds

Once an approved return is received, we'll inspect the product and notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different Pretty AC design, you may return the original product through the approved return process and place a new order for your preferred design.

Non-Returnable Items

Products that have been damaged, modified, altered, permanently installed, or returned with significant signs of use may not be eligible for return.

Products missing essential components or returned in a condition that prevents resale may also be ineligible for a full refund.

Any exceptions will be clearly identified at the time of purchase.

Delivery Confirmation

An order is considered delivered when the shipping carrier confirms delivery to the address provided at checkout.

If your tracking shows that your package was delivered but you cannot locate it, please contact the carrier and hello@pretty.ac as soon as possible so we can help review the situation.

Product Representation

Product images, renderings, mockups, and lifestyle photography are intended for illustrative purposes.

Minor variations in color, finish, texture, packaging, or appearance may occur between production batches and do not constitute a defect.

Fraud Prevention

Pretty AC reserves the right to cancel or hold orders when there is reasonable evidence of fraud, unauthorized payment activity, or abuse of promotions.