Return Window

Customers may request a return within 14 days of receiving their order. Requests submitted after this period may not be accepted.

Eligibility for Returns

To be eligible for a return, the product must be unused, not installed, in its original packaging, and in the same condition as received. Products showing signs of installation, use, damage, modification, or missing packaging may not be eligible for a refund.

Pre-Order / Pre-Sale Orders

Pre-order items are purchased in advance of inventory availability. By placing a pre-order, customers acknowledge that shipment dates are estimates and may change due to manufacturing, customs clearance, carrier scheduling, port congestion, weather events, vessel rescheduling, labor disruptions, governmental actions, or other factors outside of Pretty AC's reasonable control.

Payment is collected at the time of purchase to reserve inventory. Customers may request cancellation within 24 hours of placing the order. Once inventory has been allocated, production has commenced, or fulfillment preparations have begun, pre-order purchases may no longer be eligible for cancellation.

Pre-Order Acknowledgement

By placing a pre-order, customers acknowledge that:

• The product may not be immediately available for shipment.
• Estimated delivery dates are subject to change.
• Payment is collected at the time of purchase.
• Delays do not automatically qualify for a refund if the order remains active and scheduled for fulfillment.
• Pretty AC will provide updates regarding significant timeline changes when available.

Return Process

To initiate a return, contact hello@pretty.ac with your order number, a brief explanation of the reason for return, and photos of the product if applicable. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to a verified manufacturing defect or an error made by Pretty AC.

We recommend using a trackable shipping service, as Pretty AC is not responsible for items lost in transit.

Shipping Policy

Orders are processed in the order they are received. Processing times may vary depending on inventory availability, order volume, holidays, and operational conditions.

Customers will receive tracking information once the order has shipped.

Pretty AC is not responsible for carrier delays after a package has been transferred to the shipping provider.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment.

Original shipping charges are non-refundable.

Refused Deliveries

If a customer refuses delivery without prior authorization from Pretty AC, any shipping, return shipping, storage, or carrier-related fees incurred may be deducted from the refund amount.

Shipping Delays

Pretty AC is not responsible for shipping delays caused by customs inspections, carrier scheduling changes, vessel capacity constraints, weather events, labor disruptions, governmental actions, or other circumstances beyond our reasonable control.

Estimated delivery dates are provided for convenience and are not guaranteed.

Force Majeure

Pretty AC shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including manufacturing delays, customs inspections, port congestion, vessel rescheduling, labor disputes, governmental actions, natural disasters, pandemics, carrier disruptions, or supply chain interruptions.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within 48 hours of delivery and must include photographs of:

• The product
• The shipping box
• The shipping label
• Any visible damage

Pretty AC will evaluate each claim and provide a replacement or refund when appropriate.

Delivery Confirmation

An order is considered delivered once the carrier's tracking system indicates successful delivery to the shipping address provided by the customer.

Pretty AC is not responsible for packages lost, stolen, or misplaced after confirmed delivery.

Product Representation

Product images, renderings, mockups, and lifestyle photography are intended for illustrative purposes.

Minor variations in color, finish, texture, packaging, or appearance may occur between production batches and do not constitute a defect.

Refunds

Refunds will only be issued after the returned product has been received and inspected.

If approved, refunds will be issued to the original payment method.

Original shipping charges are non-refundable. Processing times may vary depending on the payment provider.

Exchanges

We currently do not offer direct exchanges. Customers wishing to purchase a different design should place a new order and return the original product following the approved return process.

Non-Returnable Items

Products that have been installed, partially installed, modified, altered, show visible signs of use, or are returned without original packaging are not eligible for return.

Limited edition, promotional, or special production items may not be eligible for cancellation, exchange, or return except in cases of verified defects.

Fraud Prevention

Pretty AC reserves the right to cancel, refuse, or hold orders suspected of fraud, unauthorized transactions, abuse of promotions, or violations of these policies.

Chargeback Resolution

Customers agree to contact Pretty AC Customer Support before initiating a payment dispute or chargeback.

Pretty AC reserves the right to provide order records, tracking information, delivery confirmation, customer communications, and supporting documentation to payment processors and financial institutions in response to disputed transactions.